We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@velsoir.com. Return the product to our designated address provided by customer support (depending on the originating warehouse).
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at +91 9079354882 by dropping us a WhatsApp message or my emailing our customer support team at:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 48 working hours. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 7 business days have passed since we’ve approved your return, please contact us at contact@velsoir.com.
Express free shipping worldwide
4 - 6 business days to deliver your order
Hassle-free 20-day returns for store credit or exchanges
Guaranteed safe & secure checkout
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